Frequently Asked Questions
Everything you need to know about our home decor and custom prints.
What is the typical production time for custom home decor?
Most of our personalized home products, including canvas prints and custom frames, take 3-5 business days to manufacture before they are shipped.
How can I track my Shoppers Photo order?
Once your order has been dispatched, you will receive an email notification containing a tracking link to monitor your delivery's progress in real-time.
What is your return policy for damaged items?
If your home decor arrives damaged during transit, please contact our support team within 48 hours of delivery with photos of the damage for a free replacement.
Do you offer international shipping?
Yes, we ship our home and lifestyle products worldwide. Shipping rates and delivery times vary depending on the destination country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
How do I ensure my photos are high enough quality for large prints?
Our system automatically checks the resolution of your uploaded images. If the file is too small for the selected home decor size, a low-resolution warning will appear.